Privacy Policy
Last updated: March 2025
Monoloop (“we”, “us”, or “our”) is committed to protecting your privacy. This policy describes how we collect, use, store, and share your information when you use our platform and services.
1. Information we collect
We collect information you provide directly (e.g. account details, profile information, content you create or upload, communications with us) and information we obtain automatically when you use the service (e.g. device and browser data, IP address, log data, cookies and similar technologies). We may also receive information from third parties where you choose to link accounts or use integrations.
2. How we use your information
We use the information we collect to: provide, maintain, and improve our services; process transactions and send related information; send technical notices and support messages; respond to your requests and enquiries; monitor and analyse usage and trends; personalise your experience; detect, prevent, and address fraud and abuse; and comply with legal obligations. We may use content you create to operate the platform (e.g. to display your public content, power search, or improve AI features) in accordance with your settings and our Terms of Service.
3. Sharing of information
We may share your information with: service providers who assist us in operating the platform (under strict confidentiality and data-processing terms); other users where you choose to make content public or share it; law enforcement or other parties when required by law or to protect our rights and safety; and in connection with a merger, acquisition, or sale of assets (with notice where required). We do not sell your personal information to third parties for their marketing purposes.
4. Data retention and security
We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
5. Your rights and choices
Depending on your location, you may have the right to: access, correct, or delete your personal data; restrict or object to certain processing; data portability; and withdraw consent where processing is based on consent. You can update account and profile information in your account settings and request deletion by contacting us. If you are in the UK or EEA, you have the right to lodge a complaint with your supervisory authority. We will respond to valid requests in accordance with applicable law.
6. International transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place where required by applicable law for such transfers.
7. Cookies and similar technologies
We use cookies and similar technologies (e.g. local storage) to operate the service, remember your preferences, analyse usage, and improve performance. You can control cookies through your browser settings; disabling certain cookies may affect functionality. We may use analytics providers that collect information about your use of the platform to help us improve our services.
8. Children
Our service is not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date, and we may provide additional notice (e.g. by email or in-product notice) where required by law. Your continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact us
For questions about this Privacy Policy or our data practices, or to exercise your rights, please contact us at hello@monoloop.ai.